Frequently Asked Questions
What is ISO?
ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely placed in the private sector, having been set up by national partnerships of industry associations.
Because "International Organization for Standardization" would have different acronyms in different languages ("IOS" in English, "OIN" in French for Organisation internationale de normalisation), its founders decided to give it also a short, all-purpose name. They chose "ISO", derived from the Greek isos, meaning "equal". Whatever the country, whatever the language, the short form of the organization's name is always ISO.
ISO is the world largest standards developing organization. Between 1947 and the present day, ISO has published more than 18 500 International Standards, ranging from standards for activities such as agriculture and construction, through mechanical engineering, to medical devices, to the newest information technology developments.
What is ISO 9001:2008 certification?
ISO 9001:2008 is the requirement for Quality Management System. If your organization is meeting the requirements, you can apply. Beuna Vista will assess and issue certification.
How is ISO 9001:2008 certification applicable to our organization?
Quality is the requirement for every business. So ISO 9001:2008 certification is applicable to all legal businesses.
What is the difference between ISI and ISO?
ISI is the product certification. If a product carries ISI mark, the product is meeting the required quality requirements. ISI certification is issued by BIS only.
ISO 9001:2008 is the management system certification. It means, how your process is established, systems are developed to satisfy the customer. ISO 9001:2008 certification is NOT product certification.
How do we prepare for ISO 9001:2008 certification?
Please download or purchase ISO 9001:2008 standard from www.google.co.in Implement the requirements. Impart training, prepare manuals and follow the records. Beuna Vista will provide consultant suitable for you.
How long is ISO 9001:2008 certification valid?
The certification is valid for three years subject to annual surveillance audits.
What are all the documents required for ISO 9001:2008 certification?
Quality Manual, Procedure manuals, Work Instructions, Various formats to support your core function, Customer complaint record, customer feedback record, internal audit and management review records.
Should we increase the manpower for getting ISO 9001:2008 certification? Do you need an exclusive one person for maintaining this certification?
You need not increase the manpower. In fact, the effective implementation of ISO 9001:2008 QMS will reduce the manpower. You need not have an exclusive one person for maintaining ISO 9001:2008 certification. But you need to appoint one Management Representative from your organization who will co-ordinate all ISO 9001:2008 related activities.
What will be the cost of certification?
There are three cost involved in ISO 9001:2008 certification.
- Implementation cost (includes document preparation & its implementation)
- Consultancy Fee, if you employ a consultant
- Certification Fee (It is based on number of employees. Please visit webpage CONTACT US )
What are the other cost involved in certification other than fee (hidden cost)?
- Auditors transportation and accommodation ( for out – station clients )
- Service tax for certification fee ( if applicable ).
What will be the recertification cost?
The re-certification fee is calculated based on number of employees. Beuna Vista will charge as per the number of employees after three years.
What is your audit procedure? Will you do surprise check?
Auditing is a fact finding exercise and not fault finding exercise. In fact, more non-conformance means more opportunity for improvement. Auditing is a planned activity. As per the procedure, we cannot do surprise check. Our audits are classified into two stages. During the stage 1 audit, the auditor will verify the readiness by performing onsite document review, verification of important processes, internal audit and management review records etc. He cannot issue non-conformance note at this stage. He will issue Area for concern note which you have to close before certification audit. Stage 2 is the certification audit when the auditor will perform complete audit.
We are having some important trade secret. How will you audit?
Beuna Vista executes an agreement which covers confidentiality. Beuna Vista and their staff will not disclose any of your information to any third party without your written permission. Beuna Vista is interested in the compliance with the system requirements only. You can very well keep your trade secrets even without showing to our auditors.
What is the period for certification? Can we get permanent certification?
All certificates are issued for three years. Beuna Vista do not issue permanent certificate as it is illegal to do so.
How long the certification process take?
Beuna Vista takes an average of 15 days to 30 days to issue certification from the date of application.
I want to get certification at very cheap rate. What shall I do?
QMS is a tool for improving the performance of an organization. It is a proven tool in many countries and industries. Our sincere advice is to go for proper implementation and get the benefits. Beuna Vista do not compromise on the requirements and cheap certification is not possible.
I want to go for ISO certification just for getting the logo to put in our marketing materials. What shall I do?
It is your ignorance. ISO 9001:2008 QMS have plenty of benefits. As you are paying, we recommend you to go through the process and get the benefits. Beuna Vista do not compromise on implementation effectiveness.
Do you fail any organization for certification?
ISO audits are not fault finding, it is a fact finding. We will categorize the non-conformities and give back to the clients for further implementation. On satisfactory compliances, Beuna Vista issue certificates.
How can we know that the certificate received by is genuine?
All Beuna Vista certified clients are listed at www.beunavistacertification.com. In the Certification Check page, if your name appears & is validated then your certificate is genuine.
Are all the certificated companies equal in their level of practice? How can we know the difference?
Beuna Vista assesses the effectiveness of QMS implementation. The effectiveness varies from client to client even though all are certified.
We want to improve the effectiveness rating. What shall we do?
Please take corrective action for the non-conformances and implement the recommendation for improvement. Please invite Beuna Vista to carry out special surveillance. Thus you can improve the effectiveness rating.
What is accreditation?
Accreditation is the procedure by which an authoritative body gives formal recognition that a body or person is competent to carry out specific tasks. In relation to management systems, an accreditation body will evaluate the competence of a certification body to perform the certifications for which it wishes to be accredited. Once accredited, this indicates to the client of the certification body that its competence to do the certifications has been independently confirmed.
Some conformity assessment bodies may wish to distinguish themselves from their competitors by having an impartial evaluation of their competence by an accreditation body based on internationally-recognized criteria.
Excerpt from the ISO website:
"In most countries, accreditation is a choice, not an obligation and the fact that a certification body is not accredited does not, by itself, mean that it is not a reputable organization. For example, a certification body operating nationally in a highly specific sector might enjoy such a good reputation that it does feel there is any advantage for it to go to the expense of being accredited. That said, many certification bodies choose to seek accreditation, even when it is not compulsory, in order to demonstrate an independent confirmation of their competence."
Is it compulsory for us to go for annual surveillance audit? What will happen, if we do not complete the surveillance audit?
Yes. It is the mandatory as per ISO regulations & is required as per ISO 17021:2011. The surveillance audit shall be completed before the anniversary of certification audit. Beuna Vista will immediately suspend such clients who do not adhere to Surveillance Audit norms and the details will be updated in the website.
If we get ISO certification, our business will improve. Is it so?
A recent survey by ISO in 10 countries shows that implementing standards can provide economic & financial benefits.
How can we improve further than ISO 9001:2008 certification?
Regular internal audits, management reviews, corrective and preventive actions, continual improvement projects, attending seminars, workshops will improve you further. Beuna Vista provides training, seminars and workshop on various QMS topics at selected locations.
If we have quality issue with Beuna Vista certified clients. What shall we do?
You can contact the customers. They will respond and treat your complaint. If it is not solved, you can make a complaint to Beuna Vista . We will verify the status and give you feedback. Please note that the outcome of such investigations will be purely based on the nature of complaints.
How can we contact Beuna Vista ?
You can contact our nearest branch office. The contact details are listed at Contact Us
You can contact our customer care helpline 24 x 7 at +91 7715834889
You can e.mail to firstname.lastname@example.org
How can we use Beuna Vista logo?
ISO 9001:2008 certification is a management system certification and not product certification. So if you use our logo on the product, it may mislead your customers that your product is meeting ISO 9001:2008 requirements. So using our logo on product, test certificate etc are not allowed. For further details please contact our office, we will guide you.
- Still, if you have any question, you can mail to email@example.com
- All the best!